We are excited to introduce Tiffany Belk, a Regional Manager of Implementations at VerityStream. She has been with the company a little over five years. Her background and experience began in Chicago where she worked for several health systems credentialing physicians and allied health providers. Tiffany first heard about VerityStream when she was a client, using our credentialing software.
Most of the organizations that I previously worked for used MSOW, which is one of our legacy solutions, and I knew several people who worked for VerityStream, at the time was called Morrisey. When I joined VerityStream for employment, I was hired as an ETL Data Navigator on the Data Services Team. After about a year and a half, I transitioned into a project manager role. Gradually I got promoted to a senior implementation manager, and now my role as regional implementations manager allows me to utilize my experience and expertise in this role to actually have team members that report up to me.
I would say just a level of progression that I've made career wise. Starting off as a credentialing specialist and moving up the ranks to management and deputy director at other organizations and now getting into this role at VerityStream. The opportunity of that being granted to me through VerityStream I think has been helpful. Overall, I would say that my career progression to management status is a great accomplishment, something I achieved in just two and a half years. Other than that, I'm always looking for opportunities to grow and I am interested in getting my project management certification over the next couple of years. Another one of my goals is to do the best that I can. I am a working mom and wife, so I have a full load of responsibilities outside of work. I strive to keep that work life balance, especially in the midst of a pandemic. I'm proud of keeping things level headed and staying on task with my home life balance, which is an accomplishment in itself!
VerityStream is very family oriented, meaning they look for the best. I would also say don't be hesitant to communicate your interests, as there are many opportunities to evolve your career across departments. I've seen people move from across teams and have excelled in their new roles. I've seen people return back to teams that they left for whatever reason, sometimes for exposure to different teams, their strategy, and best practices. My best advice to candidates is to communicate, don't hesitate to ask – there are no stupid questions and plenty of VerityStream growth opportunities. Especially with the pandemic we have become accustom to indirect contact with other employees, transitioning to a more remote style as opposed to being face to face with people in the office, which can be a little bit difficult. So having open dialogue, or a virtual open door policy helps with that transition.
I think it's a combination of the two. The culture of VerityStream has been one big happy family. I always wondered, being on the client side, how do you get in the door? I was always inquisitive about that, so when the opportunity presented itself, I jumped on it. This was going to take me down a totally different career path, but relying on a clear communication path with the onboarding manager assisted me to make the decision. And there have been great things that have come of it, so I think the culture of knowing that there is flexibility available, and then there's also room for career development has been one of my favorite parts of VerityStream.
VerityStream has always been focused on ensuring they have the best of the best, so I think that motivates and encourages me to look for ways that I can improve my current role. I anticipate being in this role for an extensive period of time to gain experience, and I like what I do because I've been on the client side before which gives me perspective that relates with clients who are implementing CredentialStream.
The transparency and the honesty has also been pivotal. If VerityStream rolls out a new feature, they don’t just stop there. They are always working to improve those tools, just to make sure that you're fully equipped to do what you need to do and if there is room for improvements, it's not from the top down. Employees are able to engage in those improvement conversations and offer suggestions. Even if it's something that you don't see come to fruition right away, just being able to have that conversation and you're not shut down is so valuable. It isn’t like other corporations where leadership is going to make all the decisions and you're just going to have to follow suit. It's not formatted that way. So that's definitely an appeal.
So, I've been remote, even before the pandemic. I would say besides having a six-year-old that's going to first grade and a husband that's also in healthcare, I just want to do the best for the clients and projects that I have. That's a motivating factor because I know what success looks like on the client side. I’ve been there before, and I am encouraged to do the best that I can for every project. I also have a team that looks to me for guidance too. I want to make sure that I'm open to any constructive feedback that I received from my leadership as well, to make sure that they can do their jobs well and I can continue to do mine.