Tackling Widespread Credentialing Industry Challenges

Tackling Widespread Credentialing Industry Challenges

May 22, 2019
  • Author:
    Nicole Otte CPCS
    Senior Director, Customer Success
    Nicole Otte specializes in working with clients to streamline business processes, incorporate automation, and improve data integrity. Before joining the VerityStream team in 2015, Nicole was the Echo database specialist for St. Luke's Health System in Boise, Idaho. In addition to supporting the health system CVO and several MSOs in reporting, automation, and data integrity, she also worked with various departments using the database as their source of truth to incorporate their data requirements into business processes and develop the most effective interfaces to meet the needs of all business areas.

As someone who works with many different organizations, one of the most frequent questions I am asked is, "What do you see people doing about                            ?" You can fill in the blank with any number of hot industry topics - telemedicine, pre-applications, mergers and acquisitions, ACOs, the list is endless. It can be difficult for those who work for a single health system or other organization to stay abreast of what is happening on a national scale, yet many of different organizations across the nation or even the world are trying to solve the same problems. How can you learn what might be coming next for your organization based on what is happening at others? Here are a few ideas.

Build Relationships

When there's something you think you might be able to do better, or you hear of a new change headed your way, it is so critical to have a network that you know and trust to ask questions and have these important discussions. If there's something you think that your organization is doing well, or a problem you have been able to solve, don't hesitate to share it with your network!


Don't just read about your area of expertise, whether it is credentialing, privileging, enrollment, or something else entirely. Keep abreast of major topics in other areas of healthcare, such as billing, supply chain, nursing, IT, and pharmacy. The greater your breadth of knowledge, the deeper you will come to understand your role in your organization and how you can solve bigger problems.

Attend Conferences

Attending conferences can be a great way to keep your finger on the pulse of the industry, build relationships, and learn about topics that may impact you down the road.

Continue to Learn

VerityStream and other organizations offer free publications, white papers, webinars, and other important resources to customers. In addition, going back to building relationships, build relationships with your vendors. If we know of customers who have experienced the same challenges, we are more than happy to share how we have seen them handled, or even connect you with other organizations that are willing to talk.

Don't let your health system be a silo. Take advantage of the virtually unlimited amount of information available to you to take on some of the tough problems that everyone faces.