Director, Physician Support Services
Legacy Health (Portland, Oregon)
Amy shared with me that her initial career goal was to become a nurse. During that period of time, it was quite difficult to get into nursing school (and it still is because of the shortage of nursing programs) and therefore Amy trained to be a medical assistant while waiting to get into a nursing program. She subsequently took a temporary position credentialing for a health plan. These were exciting times (if you thrive on change and uncertainty)! It was the very early years of NCQA and health plans were figuring out what credentialing was as well as how to do it and more importantly, how to document it in a way that would be in compliance with NCQA requirements. Amy enjoyed the challenge of what she was doing so much that she abandoned her plans to become a nurse and decided to work in the credentialing arena.
After a couple of years with the health plan, Amy moved on to work with a large physician-owned multi-specialty medical group (800+ physicians). In this position, she had even more interactions with physicians and had the opportunity to learn more about the business end of the delivery of care – and to have an impact on the business of providing health care. During this time, Amy decided to go back to school and get a degree in healthcare administration which she believed would help her understand more about the business of health care. She was able to purchase and implement software designed specifically for payer credentialing and enrollment (she was one of the first customers of CredentialStream to implement Apogee software – now known as Network Management). Clearly, Amy was a pioneer in this field!
As time went on, there were myriad mergers and acquisitions on the payer side and Amy’s medical group went bankrupt. Amy returned to the health plan arena while earning her MBA. Amy noted that the environment then was very similar to what we are experiencing today, except today the focus of mergers and acquisitions are hospitals and health systems, rather than medical groups or health plans. Again – it was a time of tremendous change and challenges.
I loved hearing Amy talk about taking advantage of change, because that has been a constant during my career as well and I’ve always believed that change brings great opportunities for those who understand how to position themselves for new roles.
Amy’s current position has had a consistent upward trajectory since I first met her and started working with Legacy Health. Amy’s current position includes administrative responsibility for the organization’s CVS (centralized verification services), Medical Staff Services, Provider Enrollment (a fairly recent addition), Continuing Medical Education and Graduate Medical Education.
I hope that you have enjoyed learning about Amy Lyons. VerityStream is very proud to have Amy as one of our customers and we look forward to continuing to work with Amy and her team – they are a key Strategic Account.