COVID-19 Customer and Product Support

Products and Services to Support You

To support caregivers and healthcare organizations as they respond to this crisis, VerityStream and HealthStream are offering free content and services relevant to COVID-19. Thank you for everything that you are doing to stay safe, support each other, and help your providers and patients.


CredentialStream, MSOW, EchoCredentialing, EchoOneApp, and CredentialMyDoc Customers

Free Provider Expansion for 90 Days


If your organization is impacted by COVID-19 and is experiencing an influx of healthcare providers, or you are supporting a neighboring facility, you can increase your provider licenses for 90 days at no charge. To do so, please contact your Client Executive. If you do not know who that is, please contact our Support Team.


VerityStream Fact Sheet
Clinical Privileging

Electronic Committee Review – Disaster-Emergency Privileging


Healthcare organizations need to expedite the onboarding of providers (medical students, retirees, members of the military) to provide care to COVID-19 patients. To streamline an online approval process for disaster-emergency privileging, the VerityStream consulting team developed content that can be deployed at your organization.


How do I qualify to participate?


  • EchoCredentialing Customers:
    • Provider Navigator must be already installed in production environment
      • Those who already license Provider Assessment Portal can leverage this new content with very little configuration required.
      • Those who do not license Provider Assessment Portal can access this feature at no cost for the next 90 days to support electronic approval of disaster-emergency privileges.
  • MSOW Customers
    • Must be on version 2.7 and above
      • Those who already license Administrative Review Manager can leverage this new content with very little configuration required.
      • Those who do not license Administrative Review Manager can access this feature at no cost for the next 90 days to support electronic approval of disaster-emergency privileges.

Please reach out to your Client Executive for more details. If you are unsure of who your Client Executive is, please contact our Support Team for assistance.


MSOW and EchoCredentialing

Emergency Privileging Support

Governing bodies may be allowing changes to certain requirements, such as:


  • Emergency Privileges
  • License Expiration Dates
  • Specialties
  • Bringing Retirees Back into the Workforce

In order to keep up with these changes, you may need our assistance with modifying your data. If this is the case, please contact our Support Team.


 
Electronic Committee Review – Disaster-Emergency Privileging
 

Emergency Use Authorization of CytoSorb for COVID-19

On April 13th, 2020, a new device was approved by the FDA for Emergency Use Authorization (EUA) for COVID-19 patients. CytoSorb is used for toxin reduction and to reduce cytokine storm and deadly inflammation that can lead to systemic organ failure. This device was previously used in Europe. It is a cartridge that is added to a circuit for a hemodialysis machine or ECMO. After client consultation we have preliminarily determined that we will not be adding a privilege detail specific to this item to our privilege library for the time being. Unless we receive information to the contrary, we will regard this as included in ECMO and hemodialysis privileges as currently delineated. Of course as with any in-line device added to the circuit the user must conform to manufacturer requirements and recommendations for use of the CytoSorb device. If there are any new developments or information received, this post will be updated. It is the responsibility of each organizations’ medical staff leadership to decide whether or not the item is to be separately delineated for separate application and qualification.

EchoAccess

Schmitt-Thompson Clinical Protocols for COVID-19


VerityStream’s protocol content partner, Schmitt-Thompson Clinical Content, has released new Coronavirus Diagnosed or Suspected protocols in addition to updating the existing Coronavirus Exposure protocols for both adult and pediatric patients. Licensed customers have been notified of the new guideline availability and will receive updates as they occur. Email Kay Lynn Akers for distribution list changes or questions.


COVID-19 Quarantine - We are in this Together

Contact Kay Lynn Akers

Guidance on Credentialing and Privileging During a National Emergency

COVID-19 Webinar Series: What You Need to Know Today


Educational Content for NAMSS State Associations

Educational Content for NAMSS State Associations

Free Educational Webinars


The COVID-19 pandemic has caused the cancellation of many in-person annual state conferences, and therefore lost opportunities to offer your membership important educational programs. VerityStream Consulting Services, led by Vicki Searcy, a past president of NAMSS, is home to a group of industry thought leaders, veterans, and experts. To support you and your members during this time, this group is prepared to offer free educational webinars to the family of NAMSS State Associations nationwide. Select from a list of topics with descriptions and learning objectives.


Support for HealthStream Customers

Free Training and Resources


HealthStream is offering a collection of carefully curated courses to all customers for free. Relevant to COVID-19 coronavirus, these courses are designed to educate and retrain staff on current guidelines for infection control across various care settings, ventilator safety, precautions for airborne pathogens and coding of COVID-19 related cases. HealthStream also offers best practices for using personal protective equipment (PPE), and maintaining proper hand hygiene to prevent a further coronavirus outbreak. In addition, they’ve created an easy to use poster toolkit and helpful links from the CDC website.


The ABCs of Credentialing and Life Support Certification

HealthStream Brands